Contact Center Services

Telecommunications & Web-Based Products

Consulting Services

Contact Center Services

The first impression is the most important. When you use OutReach, our agents are an extension of your company. That’s why our array of Contact Center Services – inbound, outbound, blended – allow you to maintain focus on your core business, manage expenditures, increase revenue and maintain control of your customer contacts. Let OutReach be the voice that builds customer trust and loyalty.

Customer Acquisition & Retention Strategies
Our comprehensive Customer Acquisition and Retention Strategies applies creativity, experience and proven methods to generate effective campaigns. OutReach’s capabilities include:

Non Pay Calls - Pre Charge off - First Party Calls
Outreach will contact your customer on your behalf via telephone calls using either live agent or automated messagging (where allowed).  Phone detail/numbers are provided to us by the client and multiple phone numbers can be submitted.  Calling Intervals are chosen by client for both live agent and automated messaging.

Recap reports are provided daily detailing all activity on your submitted accounts.

We make every attempt to achieve the account resolution requested on your active receivables while you maintain the complete control of each account.  Outreach enters all account updates/information into your billing system real time to assure customer satisfaction.

Outreach does not provide any form of LETTER services.

Customized Script Development

We are an extension of your business and must provide seamless service, adhering to your corporate branding and identity requirements, while tailoring campaigns to optimize results. Our customized scripts are available in English and Spanish, will be targeted to your specific demographic audience, and follow your industry legal guidelines.

Bilingual Agents

OutReach’s full-time Spanish speaking representatives are available to support all of your inbound and outbound campaigns. Not only can they support product and service sales, customer satisfaction surveys, but they can also provide translation services and offer web contact support for your Spanish-speaking customers.

On-Line Reporting
We know you have a lot at stake with your marketing campaigns – budget, strategy, and reputation. That’s why we provide campaign results in the timeframe and format that works be for you. So whether you want hourly, daily, monthly or campaign level reporting, we’ve got you covered with a password-protected interface to on-line reports.

Inbound & Outbound Sales & Fulfillment

OutReach works closely with you to identify your exact inbound and outbound sales and fulfillment needs. Our highly skilled agents can provide new product or service sales, Customer Service, Schedule Appointments, Overflow Support, or Technical Support. With our dedicated team of trainers and management support, the agents working on your programs will be trained not only on the systems and customized scripting they will use to process your orders, but also on your company, industry, and products and services. Our agents are an extension of your company and will assure they handle themselves with the quality you expect from your own employees.

Third Party Verification

Third Party Verification is an important step to assuring customer lifetime satisfaction. Our bilingual agents can support these capabilities:

Lead Generation
Targeting the best customers with your product assures more profitable marketing campaigns and proving ROI. With OutReach, we can provide you with qualified leads or develop segmentation functionality on your existing leads or customer database. Additionally, we bring a wealth of experience in processing managing customer data. Our goal is to optimize campaign results by identifying the most intelligent way to contact your customers and prospects.

Web Contact

With the speed and ease of the Internet, having a full-service Web Contact program is growing increasingly important. OutReach can help build your e-commerce capabilities by handling Internet driven calls, responding to customer e-mails and processing e-mail orders. We can even help you initiate or execute an e-mail marketing campaign, and then follow behind it with an outbound customer contact campaign. Whatever your web contact needs may be, we can help customize a targeted approach that drives revenue and stays within budget.

Customer Satisfaction Surveys
The cornerstone of marketing strategies can be customer research – why a customer disconnected, made a purchase decision, didn’t make a purchase, or their propensity to make a purchase. By using OutReach’s skilled agents, we can help drive product or service strategies by surveying your customers and prospects. We will work with you to develop customized scripts and reporting – everything you will need to analyze survey results and fine-tune your products and service to maximize your customer’s experience.

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Telecommunications & Web-Based Products

OutReach Communications has future plan to partner with nonprofit organizations and enable their supporters to utilize our cost effective telecommunications and web-based products to provide sustained giving to the nonprofit organization. Products offered may include:

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Consulting Services

Future business plan at OutReach include offering Consulting Services that fulfill client needs and objectives by delivering strategies enabling sound decision-making, budget planning, staff management, and mutual ownership of results.
Our Consulting Services may includes:

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