Telecommunications
& Web-Based Products
Consulting Services
The first impression
is the most important. When you use OutReach, our agents are an extension
of your company. That’s why our array of Contact Center Services –
inbound, outbound, blended – allow you to maintain focus on your core
business, manage expenditures, increase revenue and maintain control of your
customer contacts. Let OutReach be the voice that builds customer trust and
loyalty.
Customer Acquisition & Retention Strategies
Our comprehensive Customer Acquisition and Retention Strategies applies creativity,
experience and proven methods to generate effective campaigns. OutReach’s
capabilities include:
Collection
Services
OutReach Collection Services contact the debtor in your company’s name
so your customer has no knowledge of our involvement in the process. We can
will contact the customer via the telephone and send collection letters in
15-day intervals, or as often as you request. Recap reports will be generated
showing all activity on your accounts and will be sent as they occur, either
by telephone, fax, or e-mail transmission. We make every attempt to collect
your past-due receivables while you retain complete control of each account
and any monies that are paid directly to you by the debtor.
Customized Script Development
We are an extension of your business and must provide seamless service, adhering
to your corporate branding and identity requirements, while tailoring campaigns
to optimize results. Our customized scripts are available in English and Spanish,
will be targeted to your specific demographic audience, and follow your industry
legal guidelines.
Bilingual Agents
OutReach’s full-time Spanish speaking representatives are available to
support all of your inbound and outbound campaigns. Not only can they support
product and service sales, customer satisfaction surveys, but they can also
provide translation services and offer web contact support for your Spanish-speaking
customers.
On-Line Reporting
We know you have a lot at stake with your marketing campaigns – budget,
strategy, and reputation. That’s why we provide campaign results in the
timeframe and format that works be for you. So whether you want hourly, daily,
monthly or campaign level reporting, we’ve got you covered with a password-protected
interface to on-line reports.
Inbound & Outbound Sales & Fulfillment
OutReach works closely with you to identify your exact inbound and outbound
sales and fulfillment needs. Our highly skilled agents can provide new product
or service sales, Customer Service, Schedule Appointments, Overflow Support,
or Technical Support. With our dedicated team of trainers and management support,
the agents working on your programs will be trained not only on the systems
and customized scripting they will use to process your orders, but also on
your company, industry, and products and services. Our agents are an extension
of your company and will assure they handle themselves with the quality you
expect from your own employees.
Third Party Verification
Third Party Verification is an important step to assuring customer lifetime
satisfaction. Our bilingual agents can support these capabilities:
Lead Generation
Targeting the best customers with your product assures more profitable marketing
campaigns and proving ROI. With OutReach, we can provide you with qualified
leads or develop segmentation functionality on your existing leads or customer
database. Additionally, we bring a wealth of experience in processing managing
customer data. Our goal is to optimize campaign results by identifying the
most intelligent way to contact your customers and prospects.
Web Contact
With the speed and ease of the Internet, having a full-service Web Contact
program is growing increasingly important. OutReach can help build your e-commerce
capabilities by handling Internet driven calls, responding to customer e-mails
and processing e-mail orders. We can even help you initiate or execute an
e-mail marketing campaign, and then follow behind it with an outbound customer
contact campaign. Whatever your web contact needs may be, we can help customize
a targeted approach that drives revenue and stays within budget.
Customer Satisfaction Surveys
The cornerstone of marketing strategies can be customer research – why
a customer disconnected, made a purchase decision, didn’t make a purchase,
or their propensity to make a purchase. By using OutReach’s skilled agents,
we can help drive product or service strategies by surveying your customers
and prospects. We will work with you to develop customized scripts and reporting
– everything you will need to analyze survey results and fine-tune your
products and service to maximize your customer’s experience.
return
to top
Telecommunications &
Web-Based Products
OutReach Communications has future plan to partner with nonprofit organizations
and enable their supporters to utilize our cost effective telecommunications
and web-based products to provide sustained giving to the nonprofit organization.
Products offered may include:
Consulting
Services
Future business plan at OutReach include offering Consulting Services that
fulfill client needs and objectives by delivering strategies enabling sound
decision-making, budget planning, staff management, and mutual ownership of
results.
Our Consulting Services may includes:
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