Overview

Founded in May 2002, OutReach Communications helps businesses face the on-going challenge of developing and implementing cost-effective marketing campaigns to new and existing customers. These campaigns must drive strategy, revenue, retention and customer satisfaction, while adhering to stringent quality assurance, marketing budgets and ROI requirements. Outsourcing contact center services to OutReach helps businesses achieve these objectives and offer competitive differentiation in today’s dynamic marketplaces.

OutReach’s Contact Center capabilities include Customer Acquisition and Retention Strategies, Collection Services, Customized Script Development, Bilingual Agents, On-line Reporting, Inbound/Outbound Sales and Fulfillment, Third Party Verification, Lead Generation, Web Call-Back and Customer Satisfaction Surveys.

Our solutions are dependent upon your unique business challenge. We work in a consultative approach – listening to your challenges, goals, strategies, operating environment – and devising solutions that produce measurable business results.

Future business plans include offering telecommunications and web-based products, and a portfolio of consulting services.